Privacy Policy

Effective November 9, 2026

Who we are

PlayLab (“we”, “us”) makes speech, language and learning games for children, used with a parent, educator or speech-language pathologist. Questions about this policy? Use our contact form or email support@yourplaylab.com.

Accounts are for adults

PlayLab accounts are for adults 18 and older: parents and caregivers, educators, and speech-language pathologists. When you sign up, you confirm you are 18 or older. Children cannot register or make their own accounts. They use PlayLab’s games and activities through an adult’s account, with that adult. If we learn that a child has made an account, we will delete it.

What we collect from adults

• Account details: your full name, email address and password, and, if you choose, whether you are a parent, educator or speech-language pathologist. Your password is handled by our login provider and stored in a scrambled (hashed) form. We cannot see it.
• Your confirmation that you are 18 or older, and the date you gave it.
• Messages and sign-ups: if you use the contact form or join the waitlist, the name, email and message or details you send.
• Payments: paid plans are not open yet. When they open, payments will be handled by a payment company. We will not store your card number.

Children’s information

Even though only adults can make accounts, children use PlayLab’s activities, and some of what happens in those activities is saved. We treat that as children’s personal information, and we follow the U.S. Children’s Online Privacy Protection Act (COPPA) and similar laws in how we handle it.

What can be saved to an adult’s account:

• Student profiles that the adult adds. We ask for a nickname or initials only, never a full name.
• Progress and session results, such as which activity was played, answers marked correct or “try again”, number of attempts, skill levels, coins earned and rewards picked in the store.
• Creations, such as stories, comics and question sets. Words a child types into an activity (for example, a silly word in Story Workshop or a speech bubble in a comic) can be saved as part of a creation.
• Pictures an adult adds to a question set.

What we don’t do: PlayLab never asks a child for their name, email address, phone number, address, photo or location. PlayLab doesn’t use the microphone or camera and doesn’t record voices. The voices you hear are pre-recorded or made by your device. Please don’t type a child’s full name or other identifying details into activities.

How children’s information is used: only to run the activities and show progress to the adult whose account it is. It is never used for advertising, never sold, and never used to build a profile of a child for any other purpose.

Parents and caregivers can review or delete their child’s information at any time in their account, or by contacting us. If your child uses PlayLab with an educator or therapist, that adult controls the account. Ask them, or contact us and we will help.

Educators and therapists who use PlayLab with students are responsible for following their school, district or practice’s policies, including any notice to parents or consent those policies require. We use student information only to provide PlayLab to you.

Information kept on your device

Some settings and progress (for example, which Picnic Defense maps are unlocked, lesson progress, and comics made without an account) are saved in your browser’s storage on your own device. They are not sent to us. Clearing your browser’s data removes them. If you log in, your browser also stores a sign-in token so you stay logged in.

Technical information

Like any website, the services that deliver PlayLab receive basic technical information, such as your IP address and browser type, so they can send you the page and keep it secure. PlayLab loads its fonts from Google Fonts and its login library from jsDelivr, a public code library, so those services also receive this basic information. We don’t use analytics or advertising trackers, and we don’t use cookies to follow you around the web.

How we use information

• To run your account and save your students, progress and creations.
• To send account emails, such as confirming your address or resetting your password.
• To answer your messages, and to tell waitlist members when plans open.
• To keep PlayLab safe and working, and to fix problems.

Who we share it with

We don’t sell or rent personal information, and we don’t share it for advertising. We share it only with:

• Service providers that run PlayLab for us: Supabase (logins, database and account emails) and Cloudflare (hosting). They may use the information only to provide their service to us.
• Legal reasons, if the law requires it or to protect the safety of a child or anyone else.

How it’s stored and protected

Account data is stored in our database in the United States. Each account can see only its own students, sessions and creations, and information travels over an encrypted connection (HTTPS). No system is perfectly secure, but we work to protect your information and keep as little as we need.

Keeping and deleting information

• Delete a student: on your dashboard, remove the student. Their profile and session history are deleted.
• Delete a creation: delete question sets and comics from where you made them.
• Delete your account: send a request through our contact form (choose “Privacy request”) or email support@yourplaylab.com from the address on your account. We delete your account and everything saved to it within 30 days. Copies in our secure backups are removed within another 30 days.
• Waitlist and messages: ask us and we will delete them.

Otherwise, we keep your information while your account is open.

Changes to this policy

If we change this policy, we will update the date at the top. If a change affects how we handle children’s information or other information you have already given us, we will email account holders before it takes effect.

Contact us

Questions or requests about privacy: use our contact form and choose “Privacy request”, or email support@yourplaylab.com.